Contact Us
Got a question about how we compare payout speeds, spotted something out of date, or want to flag a casino we haven't covered yet? This page tells you how to reach the Ireland Casino team and what we can help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and aim to reply within a couple of working days, though it can take a little longer during busy periods.
When you write in, a few details help us answer faster:
- The name of the casino or page you're asking about
- Whether your query relates to bonus terms, withdrawal times, licensing, or something else
- Any screenshots or reference numbers, if your query relates to an experience with a specific operator
What we can and can't help with
We're an independent review and comparison site, not a casino operator. That distinction matters for what we can actually do:
- We can help with: corrections to our reviews, questions about how we assess payout speed or rate casinos, suggestions for casinos to review, and general feedback on the site.
- We can't help with: processing withdrawals, resolving disputes over your casino account balance, or accessing your account on any operator's site. Those matters sit with the casino itself and, where relevant, its licensing authority.
If you've had a genuine issue withdrawing funds from a casino listed on this site, tell us about it — it feeds directly into how we score payout reliability for future readers. But for account-specific problems, the operator's own support team is who can actually act on your behalf.
Reporting an issue with a listed casino
Part of what we do is track how consistently online casinos pay out to Irish players — approval times, verification delays, withdrawal limits, and fees. If your own experience doesn't match what we've published, we want to know. We can't guarantee a specific outcome for your case, but reader reports genuinely shape how we update our rankings and write-ups over time.
If your concern is about gambling harm rather than a casino's service, our Responsible Gambling page has support resources and practical steps you can take, including self-exclusion options.
Before you write in, a few things worth checking
Some questions are already answered elsewhere on the site, which might save you a wait for a reply:
- Curious how we score and rank casinos, including on withdrawal speed? See our methodology notes on the relevant review pages.
- Want background on who runs Ireland Casino and how we work? Visit our About Us page.
- Looking for the small print on using this site? Check our Terms and Conditions.
- Playing at a casino not licensed for the Irish market? Our page on Non GamStop Casinos covers what that means and what to weigh up.
Feedback that keeps our reviews honest
Online casino terms, payout policies and licensing can change without much notice, and we rely partly on reader feedback to catch that. If a bonus offer has expired, a withdrawal method has been removed, or a payout time no longer matches what we've published, let us know the casino name and what you found. We verify reports before amending anything, but we'd rather hear from you than leave an outdated page live.
We don't offer personalised gambling advice, financial advice, or guidance on individual account disputes beyond passing feedback into our review process. If you're dealing with a problem that needs a formal resolution, the casino's licensing body is usually the right first point of contact, alongside the operator's own complaints procedure.
A straightforward way to stay in touch
There's no contact form or live chat here — just a direct email address, checked regularly by the team behind Ireland Casino. Whether it's a correction, a question about how fast a particular casino tends to pay out, or feedback on your own experience, drop us a line at [email protected] and we'll get back to you.